Frequently Asked Questions**

### 🏕️ **Product**

**Q: Where are your products made?**  
**A:** All of our products are manufactured in our fully integrated facility in China, where we strictly control quality at every step of production.

**Q: Are your products the same quality as military-issued gear?**  
**A:** Yes. Most of our gear is based on government-issue standards and designed to meet real-world performance needs — including ALICE packs, PLCE systems, and modular sleeping kits.

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### 🛒 **Orders & Payments**

**Q: How can I place an order?**  
**A:** Orders can be placed directly through our website. Just select the item, choose the quantity and color, and check out. We currently do not accept orders via email or phone.

**Q: What if I have a question before placing an order?**  
**A:** Feel free to reach out to our support team at **akmaxoutdoor@gmail.com** — we usually respond within 1 business day.

**Q: Do you accept bulk or government orders?**  
**A:** Absolutely. For wholesale, custom, or government supply inquiries, please email us. We welcome international agency cooperation.

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### 🚚 **Shipping & Returns**

**Q: How long does shipping take?**  
**A:** Orders are typically shipped within 2–3 business days. Delivery time depends on your location. You’ll receive a tracking number once your order ships.

**Q: Do you offer free returns?**  
**A:** Yes — your **first return is free** within 30 days. See our [Return Policy](https://www.akmax.shop/pages/return-exchange) for details.

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### 📦 **Product Use & Warranty**

**Q: Can I use this gear for real missions / expeditions?**  
**A:** Yes. Our products are built for field use — whether you're deployed, hiking, or camping off-grid.

**Q: Do you offer warranty service?**  
**A:** We stand behind our craftsmanship. If you receive a defective item, contact us within 7 days of delivery and we’ll make it right.

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